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IDProjectCategoryView StatusLast Update
0001454K18X001.00 SKB SWANHW Issuepublic2025-04-11 21:28
Reporter(ALTech) Wooshin Kang Assigned To(HW) Tom Lee Due Date2022-04-08 08:29
PriorityhighSeveritys3-moderateReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001454: There is no audio in returned boxes from enduser.
DescriptionWe have done test using these boxes.
As discussed on Wechat when i read aux detection pin, it is always "0" regardless of Aux pin connection.
There is no audio on system because audio route is always set to AUX mode.
Please check attached image.


 
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related to 0001468 closed(HW) Sean Chiang [SWAN] GPIO issue 

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(ALTech) Wooshin Kang

2022-03-30 07:40

developer  

(SW) River Wong

2022-03-30 09:25

developer   ~0009740

Hi Wooshin,

It looks like there is something wrong to always detect AUX plugged.
How many boxes you got to have this issue?
Our HW Tom will help to co-work with your HW team to debug it.

Hi Tom,
Please have your comments about how to debug this issue.

(ALTech) Wooshin Kang

2022-03-30 09:48

developer   ~0009742

Hi River,

We have 2 boxes now.

Thanks.

(HW) Tom Lee

2022-03-30 10:42

developer   ~0009744

Hi, Lonnie

Could you please check below items:
1. Whether pin 5 and pin 6 of J806 short together ?
2. R2885 mount or no mount ?
3. Do pin 1 and pin 2 of D1103 short together ?

Thanks !
Tom
AUX IN jack.jpeg (58,971 bytes)   
AUX IN jack.jpeg (58,971 bytes)   

(ALTech) Sun Choul Joung

2022-03-30 14:14

developer   ~0009745

Hi Tom Lee
1. Whether pin 5 and pin 6 of J806 short together ?
 -> Used multimeter to test pin 5 and pin from 13.78kohm
2. R2885 mount or no mount ?
   -> R2885 mount
3. Do pin 1 and pin 2 of D1103 short together ?
  D1103 pin 1 and pin 2 is not short

Thanks !
jung

(HW) Tom Lee

2022-03-30 14:46

developer   ~0009747

Hi, Jung

Please also measure the voltage of pin1 and pin2 of R2885 at system power on status.

Thanks !
Tom

(SW) River Wong

2022-03-30 14:50

developer   ~0009748

Hi Wooshin,

Could you also help to confirm the output of following command, the right value should be "in":
cat /sys/class/gpio/gpio498/direction

(ALTech) Sun Choul Joung

2022-03-30 16:04

developer   ~0009749

Hi . tom
Please also measure the voltage of pin1 and pin2 of R2885 at system power on status.

R2885 pin 1 point measure the voltage on 3.30V
If AV jack not insert , R2885 pin 2 point measure the voltage on 0.89V
If AV jack insert,R2885 pin 2 point measure the voltage on 0.1V

Thanks!
jung

(HW) Tom Lee

2022-03-30 17:26

developer   ~0009752

Hi, Jung

Thanks for your support.
R2885 pin 1 point measure the voltage on 3.30V <Tom> => It is correct

If AV jack not insert , R2885 pin 2 point measure the voltage on 0.89V
<Tom> => It is incorrect, correct voltage is 3.3V. Because R2885 pin 2 connect to SOC pin R4 directlly.
                   Maybe SOC pin R4 were damaged, PLS try this command first (0001454: 0009748)

If AV jack insert,R2885 pin 2 point measure the voltage on 0.1V <Tom> => It is correct

Thanks !
Tom

(ALTech) Sun Choul Joung

2022-03-31 08:52

developer   ~0009754

Hi. Tom

Maybe SOC pin R4 were damaged, PLS try this command first (0001454: 0009748)

<jung> log message output
console:/ # cat /sys/class/gpio/gpio498/direction
in
console:/ #
Thanks!
jung

(SW) River Wong

2022-03-31 09:15

developer   ~0009755

The output of command is "in". It means the AUX detect GPIO is configured as input pin. So, it is correctly configured.
Also take a note of test information from ALT: When connecting mobile with AUX cable to these SWANs, and then playing mobile audio can correctly output to Speaker.

(SW) River Wong

2022-04-06 10:43

developer   ~0009807

Hi Wooshin,

Our HW thinks this issue is related to Synaptics SoC. So, we asked Synaptics PM to ask their FAE(Tony/Kail) to your office to check this boxes first.
If Tony/Kail have checked it, please let us know. Then we will discuss with Synaptics how to handle it at next step.

(ALTech) Wooshin Kang

2022-04-20 09:40

developer   ~0009903

Hi River,

I will send defected sample to Synaptics at today afternoon.

Thanks.

(HW) Sean Chiang

2025-04-11 21:28

developer   ~0017476

No more action. So, close this issue.

Issue History

Date Modified Username Field Change
2022-03-30 07:40 (ALTech) Wooshin Kang New Issue
2022-03-30 07:40 (ALTech) Wooshin Kang Status new => assigned
2022-03-30 07:40 (ALTech) Wooshin Kang Assigned To => (SW) River Wong
2022-03-30 07:40 (ALTech) Wooshin Kang File Added: 스크린샷 2022-03-30 오전 8.40.29.png
2022-03-30 07:41 (ALTech) Wooshin Kang Issue Monitored: (ALTech) SY Yoon
2022-03-30 07:42 (ALTech) Wooshin Kang Issue Monitored: (ALTech) Sangmin Choi
2022-03-30 09:25 (SW) River Wong Assigned To (SW) River Wong => (HW) Tom Lee
2022-03-30 09:25 (SW) River Wong Note Added: 0009740
2022-03-30 09:26 (SW) River Wong Issue Monitored: (HW) Sean Chiang
2022-03-30 09:26 (SW) River Wong Issue Monitored: (ALTech) Lonnie Kim
2022-03-30 09:27 (SW) River Wong Issue Monitored: (SW) Jacky Chiang
2022-03-30 09:48 (ALTech) Wooshin Kang Note Added: 0009742
2022-03-30 10:42 (HW) Tom Lee File Added: AUX IN jack.jpeg
2022-03-30 10:42 (HW) Tom Lee Note Added: 0009744
2022-03-30 11:41 (SW) Jacky Chiang Severity s2-severe => s3-moderate
2022-03-30 14:14 (ALTech) Sun Choul Joung Note Added: 0009745
2022-03-30 14:46 (HW) Tom Lee Note Added: 0009747
2022-03-30 14:50 (SW) River Wong Note Added: 0009748
2022-03-30 16:04 (ALTech) Sun Choul Joung Note Added: 0009749
2022-03-30 17:26 (HW) Tom Lee Note Added: 0009752
2022-03-31 08:52 (ALTech) Sun Choul Joung Note Added: 0009754
2022-03-31 09:15 (SW) River Wong Note Added: 0009755
2022-04-06 10:43 (SW) River Wong Note Added: 0009807
2022-04-20 09:40 (ALTech) Wooshin Kang Note Added: 0009903
2022-04-28 09:47 (ALTech) SH Son Relationship added related to 0001468
2025-04-11 21:28 (HW) Sean Chiang Status assigned => closed
2025-04-11 21:28 (HW) Sean Chiang Resolution open => fixed
2025-04-11 21:28 (HW) Sean Chiang Note Added: 0017476