View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001454 | K18X001.00 SKB SWAN | HW Issue | public | 2022-03-30 07:40 | 2025-04-11 21:28 |
| Reporter | (ALTech) Wooshin Kang | Assigned To | (HW) Tom Lee | Due Date | 2022-04-08 08:29 |
| Priority | high | Severity | s3-moderate | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | ||
| Summary | 0001454: There is no audio in returned boxes from enduser. | ||||
| Description | We have done test using these boxes. As discussed on Wechat when i read aux detection pin, it is always "0" regardless of Aux pin connection. There is no audio on system because audio route is always set to AUX mode. Please check attached image. | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| related to | 0001468 | closed | (HW) Sean Chiang | [SWAN] GPIO issue |
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Hi Wooshin, It looks like there is something wrong to always detect AUX plugged. How many boxes you got to have this issue? Our HW Tom will help to co-work with your HW team to debug it. Hi Tom, Please have your comments about how to debug this issue. |
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Hi River, We have 2 boxes now. Thanks. |
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Hi, Lonnie Could you please check below items: 1. Whether pin 5 and pin 6 of J806 short together ? 2. R2885 mount or no mount ? 3. Do pin 1 and pin 2 of D1103 short together ? Thanks ! Tom |
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Hi Tom Lee 1. Whether pin 5 and pin 6 of J806 short together ? -> Used multimeter to test pin 5 and pin from 13.78kohm 2. R2885 mount or no mount ? -> R2885 mount 3. Do pin 1 and pin 2 of D1103 short together ? D1103 pin 1 and pin 2 is not short Thanks ! jung |
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Hi, Jung Please also measure the voltage of pin1 and pin2 of R2885 at system power on status. Thanks ! Tom |
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Hi Wooshin, Could you also help to confirm the output of following command, the right value should be "in": cat /sys/class/gpio/gpio498/direction |
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Hi . tom Please also measure the voltage of pin1 and pin2 of R2885 at system power on status. R2885 pin 1 point measure the voltage on 3.30V If AV jack not insert , R2885 pin 2 point measure the voltage on 0.89V If AV jack insert,R2885 pin 2 point measure the voltage on 0.1V Thanks! jung |
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Hi, Jung Thanks for your support. R2885 pin 1 point measure the voltage on 3.30V <Tom> => It is correct If AV jack not insert , R2885 pin 2 point measure the voltage on 0.89V <Tom> => It is incorrect, correct voltage is 3.3V. Because R2885 pin 2 connect to SOC pin R4 directlly. Maybe SOC pin R4 were damaged, PLS try this command first (0001454: 0009748) If AV jack insert,R2885 pin 2 point measure the voltage on 0.1V <Tom> => It is correct Thanks ! Tom |
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Hi. Tom Maybe SOC pin R4 were damaged, PLS try this command first (0001454: 0009748) <jung> log message output console:/ # cat /sys/class/gpio/gpio498/direction in console:/ # Thanks! jung |
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The output of command is "in". It means the AUX detect GPIO is configured as input pin. So, it is correctly configured. Also take a note of test information from ALT: When connecting mobile with AUX cable to these SWANs, and then playing mobile audio can correctly output to Speaker. |
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Hi Wooshin, Our HW thinks this issue is related to Synaptics SoC. So, we asked Synaptics PM to ask their FAE(Tony/Kail) to your office to check this boxes first. If Tony/Kail have checked it, please let us know. Then we will discuss with Synaptics how to handle it at next step. |
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Hi River, I will send defected sample to Synaptics at today afternoon. Thanks. |
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No more action. So, close this issue. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-03-30 07:40 | (ALTech) Wooshin Kang | New Issue | |
| 2022-03-30 07:40 | (ALTech) Wooshin Kang | Status | new => assigned |
| 2022-03-30 07:40 | (ALTech) Wooshin Kang | Assigned To | => (SW) River Wong |
| 2022-03-30 07:40 | (ALTech) Wooshin Kang | File Added: 스크린샷 2022-03-30 오전 8.40.29.png | |
| 2022-03-30 07:41 | (ALTech) Wooshin Kang | Issue Monitored: (ALTech) SY Yoon | |
| 2022-03-30 07:42 | (ALTech) Wooshin Kang | Issue Monitored: (ALTech) Sangmin Choi | |
| 2022-03-30 09:25 |
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Assigned To | (SW) River Wong => (HW) Tom Lee |
| 2022-03-30 09:25 |
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Note Added: 0009740 | |
| 2022-03-30 09:26 |
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Issue Monitored: (HW) Sean Chiang | |
| 2022-03-30 09:26 |
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Issue Monitored: (ALTech) Lonnie Kim | |
| 2022-03-30 09:27 |
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Issue Monitored: (SW) Jacky Chiang | |
| 2022-03-30 09:48 | (ALTech) Wooshin Kang | Note Added: 0009742 | |
| 2022-03-30 10:42 | (HW) Tom Lee | File Added: AUX IN jack.jpeg | |
| 2022-03-30 10:42 | (HW) Tom Lee | Note Added: 0009744 | |
| 2022-03-30 11:41 | (SW) Jacky Chiang | Severity | s2-severe => s3-moderate |
| 2022-03-30 14:14 |
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Note Added: 0009745 | |
| 2022-03-30 14:46 | (HW) Tom Lee | Note Added: 0009747 | |
| 2022-03-30 14:50 |
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Note Added: 0009748 | |
| 2022-03-30 16:04 |
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Note Added: 0009749 | |
| 2022-03-30 17:26 | (HW) Tom Lee | Note Added: 0009752 | |
| 2022-03-31 08:52 |
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Note Added: 0009754 | |
| 2022-03-31 09:15 |
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Note Added: 0009755 | |
| 2022-04-06 10:43 |
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Note Added: 0009807 | |
| 2022-04-20 09:40 | (ALTech) Wooshin Kang | Note Added: 0009903 | |
| 2022-04-28 09:47 | (ALTech) SH Son | Relationship added | related to 0001468 |
| 2025-04-11 21:28 | (HW) Sean Chiang | Status | assigned => closed |
| 2025-04-11 21:28 | (HW) Sean Chiang | Resolution | open => fixed |
| 2025-04-11 21:28 | (HW) Sean Chiang | Note Added: 0017476 |

